Veeva65mo ago

Managed Services Consultant

China - DalianFull-Timemid

OtherManaged Services Consultant

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Veeva is looking for a Managed Services Consultant who wishes to become an expert in our China Commercial CRM product, and who has a passion for helping China's domestic customers achieve their business vision.

Technical Tools

mysqlpythonsqlcustomer-successproject-managementsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is seeking a Managed Services Consultant who is passionate about becoming an expert in our China CRM product and dedicated to helping our Multinational Pharmaceutical (MNC) customers in China achieve their business vision.

This pivotal role provides offsite, post-implementation system consulting and technical administration. If you love consulting but are seeking an opportunity to deeply specialize without the constant travel, you will serve as the crucial technical link between our customers and our specialized service, product, and development teams based out of China.

As a Managed Services Consultant, you will ensure the seamless operation and optimization of the Veeva China CRM platform by focusing on three core areas:

System Consulting & Client Partnership:

Act as a trusted technical consultant for post-implementation system administration and support

Communicate with China customers to gather and analyze requirements

Interact with Veeva teams (Support, CSM, PMs) on customers’ behalf to drive resolution and improvements

Provide best practice sharing and technical feature education to customers

System Administration & Execution:

Provide Tier 2/3 Incident Troubleshooting and timely resolution

Manage and execute the customer-internal System Releases Cycle

Design and enable new product features based on customer needs

Perform environment management and execute Customer Change Requests (CR)

Handle system maintenance, including user, security, territory, and role hierarchy setup

Maintain data imports and exports

Team Improvement:

Grow the capabilities of the team, develop best practices, and create accelerators

Be willing to “wear any hat” necessary to make the customer successful

We are looking for a candidate with a strong technical foundation, an analytical mindset, and excellent stakeholder management skills.

At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree

Strong technical background with a minimum of 5+ years of experience in Python and MySQL

Good understanding of software architecture and data models

Familiarity with Generative AI tools and CLI assistants (e.g., Gemini, Claude Code, etc.). A solid foundation in basic AI concepts is required

Excellent communication skills—ability to deliver formal presentations in workshops and collaborate effectively with diverse stakeholders to ensure high-degree of satisfaction

Smart, eager to learn new things, and the ability to work independently in a fast-moving environment

Proven ability to work under pressure, always committing to the work assigned, and maintaining high accountability

Exceptional ability to juggle and prioritize multiple tasks and requests effectively

Prior experience in customer service, consulting, business analysis (BA), or project management (PM)

Direct product knowledge of Veeva China CRM (China SFA)

Knowledge and applicable work experience in the Pharmaceutical and Life Sciences

#LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.