6415 - Lab IT Support Engineer / Senior Validation Engineer

United States·Cambridgesenior

QA & TestingValidation Engineer

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Quick Summary

Key Responsibilities

Windows 11 Upgrade & Deployment Support Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems. Coordinate upgrade activities with instrument vendors, scientists,

Requirements Summary

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. 3+ years of IT support experience in laboratory, scientific, pharmaceutical,

Technical Tools

QA & TestingValidation Engineer

Description

We empower and support our colleagues
We commit to client success at every turn
We have the courage to do the right thing
We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Responsibilities

~1 min read

Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems.
Coordinate upgrade activities with instrument vendors, scientists, and laboratory stakeholders.
Work alongside vendors during onsite or remote upgrade activities.
Follow vendor-provided installation and configuration procedures for scientific software and instrument systems.
Assist with troubleshooting software, operating system, and connectivity issues that arise during upgrades.
Support post-upgrade verification activities and remain engaged to resolve technical issues identified during testing.
Document upgrade activities, issues, resolutions, and system configurations.

Provide technical support for scientific instruments and associated computer systems.
Support both standalone and client/server laboratory instrument environments.
Troubleshoot instrument-to-PC connectivity issues, including network, communication, and hardware-related problems.
Collaborate with scientists, laboratory staff, vendors, and IT teams to resolve technical issues.
Assist with software installation, configuration, maintenance, and upgrades for laboratory applications.
Maintain system availability and ensure laboratory users receive timely support.

Support Windows-based laboratory computing environments.
Assist with Windows Server administration and maintenance activities.
Support Active Directory integration and user access management.
Troubleshoot networking issues including DNS, ports, firewalls, and connectivity problems.
Assist with backup and recovery activities as required.
Work with enterprise IT teams to ensure laboratory systems remain compliant with organizational standards.

Serve as a liaison between laboratory personnel, instrument vendors, and IT teams.
Coordinate vendor support activities and technical troubleshooting sessions.
Ensure laboratory systems remain operational throughout upgrade and support activities.
Communicate project status, risks, and issues to stakeholders.

Requirements

~1 min read

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
3+ years of IT support experience in laboratory, scientific, pharmaceutical, biotechnology, life sciences, or research environments.
Experience supporting Windows desktop operating systems and workstation deployments.
Experience performing Windows 10 to Windows 11 upgrades and migrations.
Knowledge of Windows Server administration.
Experience with Active Directory environments.
Understanding of networking fundamentals including DNS, ports, firewalls, and connectivity troubleshooting.
Experience supporting instrument-connected computers and scientific laboratory equipment.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.

Experience supporting laboratory instruments in biotech, pharmaceutical, or research environments.
Familiarity with client/server scientific applications and laboratory systems.
Experience working directly with instrument vendors and software providers.
Familiarity with scientific applications such as:
- Unicorn
- ChemDraw / ChemOffice
- Similar laboratory and scientific software platforms
Experience supporting regulated laboratory environments.
Understanding of backup, recovery, and system lifecycle management practices.

Windows 11 Deployment & Support
Windows Server Administration
Active Directory
DNS & Network Troubleshooting
Firewall & Port Configuration
Scientific Instrument Support
Instrument-to-PC Connectivity
Client/Server Laboratory Systems
Vendor Coordination
Desktop Support
Backup & Recovery Processes
Scientific Software Support

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.

*Verista is an equal opportunity employer.

National (US) Range

$70,491—$118,062 USD

Benefits

Why Choose Verista?

High growth potential and fast-paced organization with a people-focused culture
Competitive pay plus performance-based incentive programs
Company-paid Life, Short-Term, and Long-Term Disability Insurance.
Medical, Dental & Vision insurances
FSA, DCARE, Commuter Benefits
Supplemental Life, Hospital, Critical Illness and Legal Insurance
Health Savings Account
401(k) Retirement Plan (Employer Matching benefit)
Paid Time Off (Rollover Option) and Holidays
As Needed Sick Time
Tuition Reimbursement
Team Social Activities (We have fun!)
Employee Recognition
Employee Referral Program
Paid Parental Leave and Bereavement

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For more information about our company, please visit us at Verista.com