Fulfillment Specialist (Remote)

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

• →Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• →Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• →Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
• →Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• →Collaborate with Finance on various returns / orders issues.
• →Take on other projects and tasks to help support Verkada operations

• +2 years minimum experience in a call center setting
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
• Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
• Must be able to pass a customer service assessment
• NetSuite and Salesforce experience (not required, but a plus)
• Bachelor's Degree preferred
• Located in MST or CST timezone 

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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