Product Support Specialist

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About the Role

This position is part of the Product Management arm of the Business Systems & Analytics team supporting the CIO organization. The goal of the Business Systems team is to create and deliver meaningful, large-scale technology programs that increase the ROI of Verkada’s business systems and technology and improve the overall value and performance of the organization. We make systems/processes more efficient, reduce manual, low-value work, and enable the company to run better, make better decisions, and ultimately be more profitable.

What You'll Do

• Provide first touch support across our various platforms, systems and processes. You’ll troubleshoot data issues, access inquiries and own processing related tasks
• Draw from your experience to recommend changes in development, maintenance, and system standards that improves the team and our users’ experience while delivering long term scalability.
• Prepare and review documentation for current processes, pain points, and assumptions for business systems and continuously identify opportunities that will streamline workflows and processes across all of our business systems and tools. 
• Collaborate with our internal and external stakeholders to gather feedback and data to help enhance our overall customer experience

What You Bring

• Bachelor's degree in MIS, CS, Finance or other technical/ analytical fields.
• Minimum 2 years of relevant business experience
• Strong written and verbal communication skills
• Excellent problem solving skills, capable of finding ways to diagnose different issues and driving them to resolution 
• An ideal candidate is able to handle ambiguity and work effectively in a fast paced and fluid environment.

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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