Product Manager II - Communications Center Automation

Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. 

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. 

• Define the product's vision and strategic direction, ensuring alignment with company
  objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature.
• Serve as the recognized subject matter expert on the product, the market, and the
  competitive landscape.

• Translate product strategy into actionable plans, determining what to build and when to release it.
• Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
• Gather input from customers, internal stakeholders, and market research to shape the roadmap.
• Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.

• Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.
• Prioritize features by balancing user value, development effort, time to market, and
  competitive differentiation.
• Track and evaluate product performance including feature adoption, customer
  satisfaction, and churn/renewal drivers.
• Run trials, pilots, and MVPs to validate assumptions before broader launches.
• Perform ongoing market and competitor research.

• Collaborate internally with engineering, sales, marketing, partner success, support,
  implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback and
  ensure the product meets real-world needs.
• Promote the product through training, sales enablement, webinars, and direct customer interactions.
  
  

• Bachelor’s degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• A minimum of 5–7 years of experience in a Product Management role.
• Proven experience overseeing elements of the product development lifecycle.
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Experience with tools like JIRA, Confluence, or similar.
• Highly effective cross-functional team collaboration skills.
• Exceptional writing and presentation skills.
• Strong organizational skills and attention to detail.

• Experience with Aha! Product Management software.
• Familiarity with software engineering concepts such as APIs, databases, and cloud
• Experience with Call Center software such as ACD, IVR and AI bots.
• Demonstrated experience using AI tools to accelerate product workflows, including
  requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.