Order Management Associate – RCM x Ops Focus

The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages

• Support prior authorization workflows by tracking requests and following up until they’re resolved

• Call partner companies to confirm details, resolve issues, and unblock orders, and occasionally reach out to providers

• Communicate with nurses and doctors through our provider portal

• Spot order and billing issues that could cause denials or delays, and flag them early

• Document every interaction and outcome clearly so teammates can pick up where you left off

Hit volume and accuracy targets while following set guidelines and escalating when something falls outside them

• Familiarity with DME and medical supplies

• Experience in RCM, billing, or insurance verification

• Clear, professional spoken English and confidence on the phone

• Excellent written communication

• High attention to detail and a high level of organization

• An operations mindset: you work with urgency, prioritize well, and care about closing things out

• Ability to work independently and manage your own time in a remote environment

• Integrity, honesty, and transparency. These are at the core of how Ops works.
  
  Strongly preferred

• Prior authorization experience

• Healthcare background or call center / customer service experience

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at recruiting@versemedical.com.