General Manager for Orient Express Sailing Yachts

V.Ships Leisure is looking for a General Manager on behalf of Orient Express Sailing Yachts.

The General Manager is the on-board leader representing Orient Express, driving operational excellence for the entire hotel department, guiding, monitoring and leading by example. The General Manager is responsible for motivating their entire team as well as inspiring positive communication within, so together, all goals can be achieved. The General Manager must have passion to continue advancing their knowledge of Orient Express’ clients; Orient Express structure; reviewing and following Standard Operating Procedures (SOPs). The General Manager leads the team with purpose, striving for excellence. As a member of the senior management group onboard, the General Manager has responsibility for the daily hotel operations onboard, working collaboratively with the Marine Department as outlined in our organizational and operational framework, to continually exceed the highest possible standards defined our Services standards. The General Manager will ensure Orient Express objectives are met and maintained at all times through maximizing revenue, managing crew performance, and maintaining and building the reputation of Orient Express. The General Manager interacts with guests pro-actively, promoting Orient Express’ levels of personalized and excellence in service, including formaly greeting Guests on arrival and departure, participating in scheduled guest activities, parties, and hosting tables regularly throughout the voyage.