Customer Service Representative (German-speaking)

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Service Representative at Via, you will be the human connection between our technology and the people who depend on it — keeping our on-demand services running smoothly for both drivers and passengers across England. You'll sit at the heart of our Operations team, gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment. If you care about making public transit work better for real people, this team is where that commitment comes to life every day.

This job can be done remotely, as long as you are based in England.

• →Ensure the smooth daily operation of our services by providing telephone and email support. 
• →Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. 
• →Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns. 
• →Care for customer satisfaction and ensure that issues are resolved. 
• →Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly. 

• Fluent in German (C2 or native) and English (C1 or C2).
• A good communicator who is able to always find the right tone in different contexts and enjoys providing advice and support over the phone.
• Calm under pressure and able to develop creative solutions in real time — no prior call center experience required; what matters is a willingness to learn and deliver great service.
• Technology-savvy and comfortable working with modern IT tools.
• Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
• Passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.