Cocktail Server - PT

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Perform all duties in accordance with company policies.

• Greet and welcome all guests in a pleasant and professional manner
• Provide timely beverage service in a friendly and courteous manner
• Anticipate guest needs and respond appropriately with a sense of urgency
• Keep assigned areas clean and empty of glasses and bottles.
• Perform all side-work at assigned station
• Constantly look for service opportunities and increase revenue with up selling techniques
• Respond to and resolve guest complaints when able
• Answer guest questions and be knowledgeable about property events and attractions.
• Meet the attendance guidelines of the job and adhere to departmental and company policies
• Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
• Must be physically present at work, in assigned workstation on time, to perform all functions required of the position
• Proficient in operation POS systems for all transactions
• Demonstrates comprehensive knowledge of all beverage offerings and garnishes

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant guest service

• Current, legal, and unrestricted ability to work in the United States
• Communicate verbally and in writing in English
• Access service area when picking up beverage orders
• Converse over the telephone in an environment with loud background sounds
• Write drink orders, prepare drinks and garnish beverage orders
• Acknowledge and respond to visual and aural cues
• Simultaneously handle the demands of many guests
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must possess excellent guest relations and communication skills
• Must be able to effectively communicate in English
• Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
• Must be able to get along with coworkers and work as a team
• Adhere to all department and company policies and procedures including but not limited to attendance, appearance, and punctuality
• Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
• Must comply with gaming criteria for complimentary beverage services for gaming patrons
• Must be at least 21 years of age
• Position requires TAM and Food Handler cards with minimum six months of validity

• Familiarity with superior guest service skills required
• Minimum one year of previous beverage server experience preferred
• Previous experience working in a lounge, nightclub, and/or entertainment venue preferred
• Bilingual

• Lift up to 50 pounds of equipment or supplies
• Work in an environment that is subject to varying levels of cold, heat, light (including flashing lights), smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
• Stoop, bend, and reach in areas of limited space
• Stand and walk for the entire shift. Proper footwear is required
• Virgin Hotels Las Vegas is a pet friendly property. You may encounter pet hair and dander

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated