Server Resort Pool

United States·Jc Hospitality Llc-Jch - Las VegasNormalmid

RetailRestaurant Server

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Quick Summary

Overview

YOUR MISSION (The Job Description) The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately.

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RetailRestaurant Server

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Effectively market the venue during shift. Perform all duties in accordance with Company policies. The Cocktail Server will be responsible for marketing the venue and services offered to a targeted customer base. Perform as in a public relations capacity when promoting the venue.

THE NITTY-GRITTY (The Essential Job Duties)

Serve as an Ambassador of the Company while working special/promotional events on property as directed by management
Assist in building and maintaining a personal clientele and developing the company database
Meet marketing requirements established by management
Greet and welcome all guests in a pleasant and professional manner
Provide timely beverage service in a friendly and courteous manner
Anticipate guest needs and respond appropriately with a sense of urgency
May be required to serve limited menu of food items
Keep assigned areas clean and empty of glasses and bottles.
Perform all side-work at assigned station
Constantly look for service opportunities and increase revenue with up selling techniques
Respond to and resolve guest complaints when able
Answer guest questions and be knowledgeable about property events and attractions.
Meet the attendance guidelines of the job and adhere to departmental, and company policies
Adhere to uniform requirements
Perform other duties as assigned
Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

Current, legal and unrestricted ability to work in the United States
High school or equivalent education required.
Ability to effectively communicate verbally and in writing in English
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Access service area when picking up beverage orders
Converse over the telephone in an environment with loud background noise
Write drink orders, prepare drinks and garnish beverage orders
Acknowledge and respond to visual and aural cues
Simultaneously handle the demands of many customers
Must be able to initiate and engage in conversation in a professional and friendly manner
Must possess excellent guest relations and communication skills
Must be able to effectively communicate in English
Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
Must be able to get along with coworkers and work as a team
Must present a well-groomed appearance

WOULD BE NICE TO HAVE'S

Familiarity with superior customer service skills required
Minimum one year of previous beverage server experience preferred
Previous experience working in a lounge, nightclub, and/or entertainment venue preferred

THE WORKING CONDITIONS

Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
Work in an environment that is subject to varying levels of cold, heat, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
Stand for entire shift
Stoop, bend, and reach

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