Global Public Sector Senior Customer Success Manager

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

• →Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry
• →Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
• →Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions
• →Manage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacy
• →Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• →Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product
• →Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• →Build and manage people, processes, and systems that enable scalable customer success across our growing customer base

• TS Clearance required, SCI preferred
• Willingness to travel (<30%)
• Must excel at cross-functional collaboration and breaking down organizational silos
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Experience closing expansion/renewal deals or executing technical program management that drove revenue growth through existing customers
• Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
• Strategic thinker with tactical execution abilities
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
• Ability to build scalable processes and teams in high-growth environments
• Experience managing customer-facing technical program managers or similar roles
• Previous start-up or high-growth company experience is a plus
• Prior government or military experience in the information technology, communications, cyber operations, or cryptology fields sets you apart
• Experience with allied and coalition organizations and technology programs such as AUKUS, NATO or similar coalition initiatives is a differentiator to excel in this role

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.