Integration & Consolidation Engineer (VOIS)

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an Integration and Consolidation Lead to improve, consolidate and optimise Office IT infrastructure services while ensuring that integration initiatives and legacy-reduction activities are delivered within agreed timelines and budgets. Based in Cairo, the role will provide end-to-end service integration leadership, assess new infrastructure demands and represent Office IT infrastructure matters in project review meetings. It requires broad technical infrastructure knowledge, effective stakeholder communication and the ability to provide customers with clear, informed advice. [Senior Int...Management | Word] The successful candidate will work across service delivery, service planning, project management and technical teams. They will oversee integration objectives, milestones, risks and budget performance, with progress communicated through agreed reporting and scorecards ## What you’ll do * Review and assess new Office IT infrastructure demands, providing practical technical advice, service feasibility input and cost estimates. * Support governance submissions and represent infrastructure requirements in project review forums. * Lead service integration and legacy-reduction activities from an end-to-end perspective. * Define, document and align action plans for integration, consolidation and infrastructure projects. * Deliver assigned project activities on time and to agreed quality standards, escalating risks or issues that may affect delivery. * Monitor project costs and review budget performance in collaboration with project managers. * Maintain accurate progress, milestone and status reporting through agreed scorecards and governance processes. * Build effective working relationships with customers, understand their requirements and ensure that deliverables remain within the agreed scope and budget. * Coordinate across service delivery, service planning and technical teams to support effective decision-making and delivery. * Drive continual service improvement and support the achievement of long-term infrastructure service objectives. * Support the reporting and privacy responsibilities associated with the single sign-on portal. * Produce weekly infrastructure demand reports, forecast future demand and support resource planning. * Ensure adherence to relevant IT service management processes, quality measures, security requirements and data-protection controls. * Support the management and development of team members while influencing delivery across multidisciplinary teams. * Work in line with the German business calendar, including applicable weekends and public holidays, according to the agreed shift schedule. ## Who you are * You hold a bachelor’s degree in Engineering, Computer Science or a related discipline. * You have at least eight years of IT support experience, including a minimum of five years leading IT teams. * You have strong knowledge of Microsoft-based infrastructure environments and cloud services. * You understand core infrastructure technologies such as Active Directory, DHCP, DNS, Windows Server, printing and file-sharing services. * You have experience interpreting and applying IT security requirements, organisational policies and data-protection controls. * You have practical experience in project management, Agile delivery, service delivery management and demand management. * You can manage risks, monitor budgets and translate technical requirements into clear recommendations for customers and business stakeholders. * You communicate professionally and can collaborate effectively with people from different functions, cultures and working styles. * You demonstrate strategic thinking, analytical capability, attention to detail and sound organisational judgement. * You can support, influence and develop others while balancing people responsibilities with technical and project-delivery priorities. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * The opportunity to shape the integration, consolidation and continual improvement of business-critical Office IT infrastructure services. * Broad exposure to infrastructure demand management, project governance, service delivery, financial tracking and stakeholder engagement. * Collaboration with technical specialists, project managers, service-planning teams and customers across an international organisation. * The opportunity to influence infrastructure roadmaps, legacy reduction, service quality and the customer experience. * Experience supporting large-scale Microsoft infrastructure services and automated account-provisioning capabilities ## What skills you will learn * End-to-end service integration and infrastructure consolidation within a complex international technology environment. * Advanced infrastructure demand assessment, forecasting and resource planning. * Project governance, milestone reporting, budget monitoring and risk escalation. * Cross-functional stakeholder management across service delivery, planning, technical and customer teams. * Continual service improvement using structured IT service management practices.Strategic decision-making for Microsoft infrastructure, cloud services, identity services and legacy-reduction initiatives. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media and #StayConnected * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2