Senior Manager Physical Security

## Key accountabilities and decision ownership Physical security strategy and governance * Define, implement and maintain the local physical security strategy, policies, standards and procedures in alignment with Vodacom Group requirements and local legal obligations. * Provide leadership and oversight on all matters relating to the protection of employees, customers, visitors, assets, facilities, warehouses, retail outlets and critical network infrastructure. * Ensure physical security risks are identified, assessed, monitored, reported and mitigated through appropriate preventive and corrective controls. Sites, buildings and infrastructure security * Oversee the security of all Vodacom sites and buildings, including headquarters, regional offices, technical sites, warehouses, retail locations and other business premises. * Ensure effective implementation of access control, visitor management, guarding, CCTV monitoring, alarm response and other protective measures. * Conduct regular security assessments and recommend improvements to strengthen protection of premises, assets and critical infrastructure. Incident management and threat response * Coordinate the response to physical security incidents, threats, thefts, intrusions, vandalism, civil unrest, workplace violence and other events that may affect people, assets or operations. * Ensure security incidents are properly recorded, investigated, escalated and closed with clear root causes, lessons learned and corrective actions. * Support crisis management and business continuity activities where physical security risks may impact operations. People, travel and event security * Ensure appropriate security arrangements are in place for employees travelling for business, executive movements, field missions and company events. * Provide security advice, briefings and awareness sessions to employees, contractors and relevant stakeholders. * Coordinate security planning for high-risk movements, VIP visits, corporate events and activities in sensitive locations. Security contractors and service providers management * Manage outsourced security service providers, including guarding companies, alarm response providers and other physical security contractors. * Monitor contractor performance against agreed service levels, contractual obligations, compliance requirements and operational expectations. * Review security costs, support budget planning and ensure value for money in the delivery of security services. Stakeholder engagement and external liaison * Establish and maintain effective working relationships with law enforcement agencies, government security bodies, emergency services and relevant external stakeholders. * Coordinate with internal stakeholders including Technology, Facilities, Retail, Supply Chain, Legal, HR, Compliance and Regional teams on security-related matters. * Collect, assess and share relevant security information that may impact Vodacom people, assets, customers or operations. Reporting, compliance and continuous improvement * Prepare and present regular physical security reports, dashboards, KPIs, risk updates and incident trends to management and relevant governance forums. * Ensure compliance with internal security policies, Group standards, contractual requirements and applicable laws and regulations. * Drive continuous improvement of physical security controls, procedures, training, incident response capability and overall security culture. ## Core competencies, knowledge and experience * Strong knowledge of physical security management, including access control, guarding operations, CCTV, alarm response, site protection and security risk assessments. * Ability to design, implement and monitor physical security policies, standards, procedures and operating controls across multiple sites and business locations. * Excellent incident management, emergency response and crisis coordination skills. * Strong analytical and risk assessment skills to identify threats, assess vulnerabilities and recommend effective mitigation measures. * Proven ability to manage outsourced security service providers, monitor service levels and enforce contractual performance standards. * Strong leadership skills with the ability to manage teams, coordinate cross-functional stakeholders and drive a security-conscious culture. * Excellent communication, negotiation and stakeholder management skills, including the ability to engage senior leaders, law enforcement agencies, government bodies and external partners. * Good understanding of business continuity, crisis management, workplace safety and operational resilience principles. * Ability to prepare clear security reports, dashboards, KPIs, incident trend analysis and management presentations. * Budgeting, cost control and vendor management skills related to security operations and service contracts. * Ability to manage priorities, deadlines and sensitive security matters in a fast-paced and high-risk environment. * Fluency in English, both written and spoken; French or local language proficiency would be an advantage ## Must have technical / professional qualifications: * Bachelor’s degree in Security Management, Risk Management, Criminology, Law, Business Administration, Engineering, or a related field. * Professional certification in physical security, security management, risk management, investigations, crisis management or business continuity would be an advantage. * Minimum of 8 to 10 years’ experience in physical security, corporate security, risk management, law enforcement, military, telecoms security, infrastructure protection or a related field. * At least 3 to 5 years’ experience in a managerial or senior supervisory role, leading security teams, contractors or multi-site security operations. * Demonstrated experience in managing guarding services, access control, CCTV, alarm response, site security, executive protection, event security or critical infrastructure security. * Experience in incident response, investigations, crisis management, emergency coordination and security risk assessments. * Good knowledge of applicable local laws, regulatory requirements, security standards, occupational safety requirements and corporate governance expectations. * Experience working with multiple internal and external stakeholders, including senior management, law enforcement agencies, government security bodies, emergency services and security service providers.