Customer Success Associate

RemoteFull-Timemid

OperationsManagement

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Quick Summary

Overview

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs.

Technical Tools

OperationsManagement

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment.

As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actually ask of their site team.

Onboarding is where you start, not where you stop. You stay on as part of the account team for as long as the customer is with us, supporting dispatch events, registrations, and seasonal updates. Sales Directors own the commercial relationship and renewals, and this role has no quota. You’ll be assigned to a regional sales team of about four Sales Directors and may support more than one market.

Run onboarding projects end to end and keep every site’s status current and visible

Work day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation

Hand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams

Support customers through dispatch events and follow up when a site underperforms

Spot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking

2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management

A track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current

Comfort being the face of the company to customers, including setting expectations that aren’t always what they hoped to hear

Persistence and diplomacy when you need people on other teams to move without having authority over them

A habit of improving the process instead of just working inside it

Real excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition

Experience in Salesforce or a similar CRM, plus Google Workspace and Excel

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).

Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: October 9, 2026
First seen: October 9, 2026
Last seen: October 9, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 81%
Scored at: October 9, 2026

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Voltus is a leading distributed energy resource (DER) technology platform and virtual power plant operator that connects DERs to electricity markets, aiming to deliver less expensive, more reliable, and sustainable electricity.

Employees

350

Founded

2016

Domain

Jobs

View 19 jobs

View company profile

Salary

USD 70000–74000

per year

Apply now