Support Worker - Very Sheltered Housing Services

To contribute to the provision of quality services to meet the needs of service users, according to agreed VSA standards, policies and regulatory requirements.

Communicating effectively with individuals according to agreed standards and procedures, accessing and updating records in keeping with guidelines.

Helping to provide a safe and protective environment by complying with health, safety, and security procedures, including medication, and reporting accidents/incidents when appropriate.

Supporting service users in their daily living, according to their recognised and agreed needs, providing personal care where necessary, adhering to practices which promote well-being, choice, and treating people with dignity and respect.

Assisting service users in developing and maintaining social networks and relationships.

Assisting and encouraging service users to develop skills and knowledge to live as independently as possible, if appropriate, with reference to the risk assessment process.

Participating in the development, implementation and review of personal plans with service users.

Supporting service users appropriately when they experience a significant life change or loss.

Developing one’s knowledge and practice continuously through participation in training and development activities.

Carrying out any other tasks from time to time, provided they are reasonable and within the postholder’s capabilities.

Have awareness and work within internal control systems in your area to facilitate improvement in the quality of service provided.

Personal Qualities:

Essential:

Ability to communicate verbally with individuals

Ability to write short reports

Ability to maintain accurate records

Basic IT skills

Record Keeping

Problem solving

Using initiative

Ability to remain calm

Organisational Skills

Good Interpretation skills