Dispatcher/AEMT - LifeFlight Event Medicine

.

LifeFlight Event Medicine delivers comprehensive medical support for a wide range of events, including sporting events, festivals, and concerts. Services are tailored to meet event needs and budgets, with staffing options ranging from EMTs and paramedics to critical care flight nurses and advanced practice providers. The team follows established event medicine protocols to ensure timely, high-quality care for spectators. On-site clinicians maintain direct communication with Vanderbilt University Medical Center’s Emergency Department, supported by a 24/7 emergency communications center—helping ensure every event is safe, responsive, and well-coordinated.

• 1+ years of experience in a public safety communicator/dispatch role

• ​1+ years of AEMT experience on a 911 service

• Experience with public safety radio systems

KEY RESPONSIBILITIES  

• Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events 

• Maintain real-time awareness of all event medicine assets located at assigned venue/event 

• Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee. 

• Relay safety advisories, including weather updates and relevant environmental activity. 

• Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5. 

• Facilitate requests for patient transports by external EMS agencies as needed at events.  

• Assist with the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters. 

• Facilitate interoperable communications. 

• Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services. 

• Understands the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming. 

• Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner. 

• The responsibilities listed are a general overview of the position and additional duties may be assigned. 

TECHNICAL CAPABILITIES 

Listening (Intermediate):  

• Actively engages in all forms of communication, showing genuine interest.  

• Consistently applies the listening process: hear, understand, interpret, and respond.  

• Recognizes and responds to non-verbal and paralinguistic cues including emotions, body language, tone, and behavior.  

• Ensure speakers feel heard and understood.  

• Skillfully paraphrases for clarity and support. 

• Use open-ended questions to deepen understanding.  

• Prioritizes focused attention, rescheduling if unable to be fully present. 

Decision Making (Novice):  

• Makes multiple decisions impacting areas of direct responsibility.  

• Takes full ownership of problems and outcomes.  

• Decides effectively in fast-paced or changing environments.  

• Consider a broad range of alternatives, including those beyond the immediate scope. 

Change Management (Novice):  

• Applies a structured approach to adapt to workplace changes and develop coping strategies. 

• Offers sound recommendations and supports testing and quality assurance of solutions. 

Pinpoints operational inefficiencies and drives solutions using a consistent, structured methodology.  

Emergency Management (Novice): 

• Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty. 

• Has an understanding of mass casualty operations and priorities, swiftly adapting operational protocols to meet the capabilities of the team and incident demands.   

• Ability to operate in austere environments, adapting to conditions without modern amenities.  

Responsibilities:

Certifications:

Work Experience:

Experience Level :

Education:

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.

Below is an example of Physical Requirements and Physical Demands. Refer to Workday to populate this section based on the job’s career ladder. 

Additional Job Description 

PHYSICAL REQUIREMENTS 

"Heavy Work" category requiring exertion of 50 to 100 lbs. of force occasionally and/or up to 20 to 50 lbs. of force frequently and/or up to 10 to 20 lbs. of force continually to move objects.  

PHYSICAL DEMANDS 

Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. - Frequent 
Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area. - Occasional 
Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Occasional 
Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring. - Not Applicable 
Vibration: Subject to oscillating movement. - Not Applicable 
Dust - Not Applicable 
Bimanual Dexterity: Requiring the use of both hands. - Frequent 
Proximity to moving mechanical parts - Not Applicable 
Working in high, exposed places - Not Applicable 
Electrical current - Not Applicable 
Odor - Not Applicable 
Mist - Not Applicable 
Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. - Not Applicable 
Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. - Not Applicable 
Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips. - Continuous 
Smell: Ability to detect and identify odors. - Continuous 
Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. - Continuous 
Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information - Continuous 
Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. - Frequent 
Communication: Expressing or exchanging written/verbal/electronic information. - Frequent 
Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. - Frequent 
Reaching below shoulders: Extending arms in any direction below shoulders. - Frequent 
Reaching above shoulders: Extending arms in any direction above shoulders. - Occasional 
Crouching/Squatting: Bending body downward and forward by bending legs and spine. - Occasional 
Kneeling: Bending legs at knees to come to rest on knee or knees. - Occasional 
Crawling: Moving about on hands and knees or hands and feet. - Not Applicable 
Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Frequent 
Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Occasional 
Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional 
Push/Pull: Exerting force to move objects away from or toward. - Frequent 
Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional 
Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Frequent 
Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Frequent 
Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another - Frequent 
Standing: Remaining on one's feet without moving. - Frequent 
Walking: Moving about on foot. - Frequent 
Sitting: Remaining in seated position - Occasional 

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

​

Core Accountabilities: