Distribution Quality Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

1. DC Quality Management System (QMS) & Compliance 

• →Own the DC QMS including SOPs, document control, audit calendar, and management review. 
• →Serve as site representative for ISO 9001, ensuring processes meet requirements. 
• →Lead internal audits and corrective/preventive actions. 

2. Customer Quality & Continuous Improvement 

• →Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints. 
• →Lead root cause analysis and communication for customer quality issues. 
• →Facilitate Lean and Continuous Improvement projects. 

3. Inbound Quality (Receiving & Put-Away) 

• →Establish receiving inspection standards. 
• →Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends. 

4. Outbound Quality (Pick/Pack/Ship) 

• →Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits. 
• →Set packaging standards to reduce in-transit damage. 

5. Inventory Integrity & Data Quality 

• →Own cycle counts quality and root cause analysis of variances. 
• →Monitor Warehouse Management System (WMS) data hygiene and scanning adherence. 

6. Returns, Non-Conforming, and Disposition 

• →Chair of the DC Material Review Board (MRB). 
• →Define quality, hold protocols, and traceability. 

7. Training, Standards, and Governance 

• →Develop Standard of Work, quality checklists, and audit routines. 
• →Train associates and leaders on quality criteria. 

8. Cross-Functional Partnerships 

• →Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement. 

• Bachelor’s degree in engineering discipline, manufacturing, or business discipline. 
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.       
• Computer proficiency in Microsoft Office and statistical packages
• Ability to work with Customer/Supplier representatives regarding all quality related issues. 
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

• Lean Six Sigma Black Belt Certification 
• ASQ or supply chain certifications.
• Proficiency with Minitab. 

Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods. 
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. 
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials. 
• Ability to read documents, use a computer, and perform data entry tasks. 
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. 
• Ability to operate standard office equipment such as computers, printers, phones, and copiers. 
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. 

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. 
• Ability to be flexible and adapt to changing work priorities and stressful conditions. 
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. 
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.  

While performing the job duties, you will be working on-site at a Distribution Center and will perform many of your duties in an office environment. You may, at times, be required to be present on the distribution center floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Groveport location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.