Facilities Operations Manager, Structured Testing

Our cars may be self-driving, but Waymo’s workplace services and facilities are steered by the GPS team. The GPS team manages a portfolio that includes oversight of executing multiple teams, strategic business planning with regional site leads, and developing programs to support Waymonaut’s environment and productivity. The team is responsible for the delivery of large-scale operations and portfolio-wide programs ensuring and facilitating the successful delivery of a consistent service program in an extremely fast-paced environment with a high degree of ambiguity.

• Demonstrate executive-level management capabilities, leveraging strategic thinking and leadership to ensure the delivery of high-standard services across all functions, departments, and business units.
• Drive end-to-end process design and implementation to achieve and maintain exceptional critical uptime SLAs across an expanding portfolio, with results consistently reported to executive stakeholders.
• Author and manage critical reporting systems and executive dashboards, meticulously gathering and analyzing data to define, measure, and report on key success metrics for GPS operations and programs across all global locations.
• Cultivate strategic partnerships with external and internal stakeholders (Vendors, Business Leads, Finance, Sourcing, Legal) to meticulously gather business requirements and define robust program objectives that align with executive expectations.
• Exercise rigorous governance over key contracts, consistently overseeing and reporting on service delivery outcomes through comprehensive KPIs, executive scorecards, and detailed operational reporting across all service lines, including space management, project teams, and technology operations.

• BA/BS degree in related field such as Facilities Management, Business Management, or Engineering
• 10+ Years of Account Management or Outsourcing Management experience
• Excellent verbal and written communication skills, ability to present in a formal setting, and ability to adapt communication to articulate program goals to a wide audience in a simple, straightforward way
• Understand technological advances, change management, organizational leadership and compliance requirements, and each supports/drives workplace strategies

• Certification or Industry Designation in Project, Engineering or Facilities Services 
• Experience in mixed use environments - office, industrial, labs or manufacturing  
• Demonstrable PM skills; able to advance projects with undefined scope, influence and align stakeholders

Travel Requirements:
This role requires travel approximately 35% of the time. Specifically, the employee will be expected to travel between Waymo’s structured testing locations in California and Ohio as part of their job responsibilities.