International Manager, Event Response

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

• Build the international ERT framework: Create scalable standards, workflows, and readiness criteria for new markets. Conduct international market deep dives, gathering operational, regulatory, and cultural insights that shape ERT launch design. Maintain a centralized repository of international ERT standards, ensuring all stakeholders operate from a single source of truth.
• Design localized event‑response protocols: Adapt ERT procedures to reflect country-specific regulations, emergency‑services structures, and cultural expectations. Convert international compliance needs into clear, actionable ERT procedures and documentation.
• Develop global onboarding standards: Develop vendor onboarding strategy and standards, including development of training guides, documentation, and launch content to prepare vendor teams for international operations.
• Create market‑ready playbooks: Define escalation paths, communication flows, and incident‑handling expectations tailored to each region. Convert international compliance needs into clear, actionable ERT procedures and documentation. Analyze learnings from pre‑launch exercises to refine protocols, documentation, and readiness recommendations.
• Drive cross‑functional alignment: Partner with internal teams to integrate regulatory and public‑safety requirements into ERT processes and ensure ERT considerations are incorporated into launch timelines, dependencies, and risk mitigation. Deliver structured briefings to leadership, summarizing launch progress, risks, and decisions needed to advance market readiness.

• 8+ years of experience in operations, international expansion, public‑safety programs, regulatory readiness, or similar high‑stakes environments.
• Demonstrated ability to build or scale programs across multiple international markets with complex regulatory landscapes.
• Strong cross‑functional collaboration skills, with experience aligning Legal, Policy, Safety, and Operations teams toward launch outcomes.
• Proven aptitude for simplifying ambiguity through structured processes, clear documentation, and operational frameworks.
• Excellent communication and stakeholder‑engagement skills, with the ability to influence at all levels, from working teams to senior leadership.

• Hands-on experience in a Global Security Operations Center (GSOC), 911 dispatch, or live crisis command center
• Some Autonomous vehicle or rideshare experience will be nice-to-have
• Previously sourced, contracted, or directly managed Business Process Outsourcing (BPO) partners or other

• This role is expected to travel approximately 50%