Employee Benefit Specialist

North Carolina - Kinston Plantmid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Manage employee FMLA, Disability and personal leave tasks per Company policies and Federal, State and local legal

Technical Tools

Customer SupportIt Support Specialist

Responsibilities

~2 min read

→Manage employee FMLA, Disability and personal leave tasks per Company policies and Federal, State and local legal requirements; enter leave and return to work dates in appropriate system in a timely manner and follow up on inconsistencies or missing documentation and communicate to appropriate personnel
→Act as point of contact for employees, corporate benefits and plant leaders; respond to benefit questions concerning employee leaves, 401(k), or other employee welfare programs and assist employees with claim resolution, electronic processes and comprehension of benefit plan design when needed
→Update, research and resolve enrollment, marital status and dependent verification discrepancies in Workday to ensure vendors and payroll receive accurate eligibility, enrollment, and deduction information; partner with Corporate Benefits when unable to resolve benefits related issues
→Partner with Safety/ EHS on Workers Compensation claims, ensuring data is entered correctly and needed documentation is collected and readily available
→Act as a liaison between carrier and employee as needed to facilitate exchange of information, documentation collection and submission, etc. to facilitate leave approval, benefit enrollment or dependent verification process
→Partner with Corporate Benefits on all open enrollment events, new or revised programs, special events, etc; act as lead in coordinating meetings and follow-up to ensure employees are informed about changes to all benefit plans
→Actively participate in educating and notifying employees on benefit plans and enrollment opportunities
→Partner with HR team on all employee engagement projects
→Identify and communicate opportunities for process improvement to streamline processes and improve efficiency
→Perform additional relevant duties as assigned

→None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

High School diploma or equivalent; Associate’s degree in a relevant field preferred

Minimum one (1) year experience within a human resources generalist environment; experience in leave administration with knowledge of FMLA and ADA legal requirements highly preferred
Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, Outlook, etc.); knowledge/ experience with Workday or other similar HCM system preferred
Must have the ability to effectively communicate in English, both verbal and written, with internal and external customers in a timely and professional manner; ability to communicate in multiple languages preferred
Ability to work effectively with others, possessing tact and discretion and demonstrates high level of confidentiality in all matters
Strong attention to detail, organizational skills with the ability to prioritize
Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast paced environment

Requirements

~1 min read

Follow and ensure others follow departmental and company safety policies and programs
Wear required protective equipment in all areas where mandatory

Ability to remain stationary for extended periods of time
Ability to work non-standard hours (i.e. holidays, weekends and/or extended shifts as needed per business need