Senior Associate – Investor Services

All WAYSTONE employees are expected to demonstrate our core competencies as outlined below. The 
role Senior Associate – Investor Services has unique requirements and duties; however, these 
responsibilities are to be executed within the organization’s framework of core values. WAYSTONE expects 
all employees to be high performing, self-motivated, learners and leaders.     
Summary:  This role is for Hedge Fund & Private Equity Industry which includes functions like Subscription, 
Redemption, AML, Payment, Reporting, Capital Call, Distribution Call etc. The incumbent needs to 
understand the laws of the region supported and perform day to day work in accordance with procedure 
set for an activity.

             
ESSENTIAL DUTIES AND RESPONSIBILITIES 
This role offers the opportunity for the successful candidate to join a dynamic team and to develop their 
knowledge and skills base to enjoy a career in Investor Services in the Funds industry.  
• Receive and process investor transaction documents in accordance with fund documentation 
requirements such as subscriptions, redemptions, switches, and transfers  
• Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis 
• Ensure accurate and timely system output and delivery of client / investor reporting 
• Complete and maintain AML requirements for all investor transactions 
• Provide money movement notification to the client(s) and prepare wire instructions for money 
movement for fund investor activity 
• Work on Capital Calls & Distribution Calls of Private Equity Investors 
• Serve as client operational contact for investor servicing and maintain good relationship with clients.  
• Query, problem and error resolution on a timely basis 
• Develop knowledge of performance calculations (equalization and series of shares) 

JOB DESCRPTION 
• Maintain a good working relationship with external clients as well as with internal relationship 
managers and other business units 
• Strictly adhere to established departmental procedures and controls 
• Work on Projects / Ad-hoc tasks as required 
• Demonstrate team player qualities within Investor Services 
• Contact investors for whom there are outstanding AML / Tax requirements 
• Understand the risk factors of activity performed in the function and raise any possible undocumented 
risk in the function. Post which takes part of discussion with internal and external stakeholders to form 
controls to mitigate the risk, if required. 
• Provide Coaching / Training to team member/members as appropriate and according to the specific 
needs of the individual and the group. 
• Support Team leader in managing Team by providing support in managing SLA, Deadlines, Training, 
Huddles and Quality Issues. 
• Drive, Suggest and Identify process improvements that positively impact efficiencies, quality 
standards and customer experience across the business  
• Conduct Floor Sessions for Team on Quality improvement, Risk Management, Update / Changes in 
process. 

Human skills and abilities 
• Strong analytical and investigative skills. 
• Attention to detail and accuracy. 
• Excellent communication and interpersonal skills. 
• Proficiency in MS Office and familiarity with Hedge & Private Equity software tools. 
• Willingness to work in Rotational Shifts & any department within Investor Services & AML team 
• Demonstrate team player qualities within Investor Services

 
Governance & Risk 
• To assist with query handling, quality error analysis, identify root cause and help with solutions to 
close the gaps. 
• Provide periodic reports to Manager on team performance  

Education: 
• A Bachelors or Master’s Degree in Business Or Finance Or Banking related discipline from a reputed 
College/University. 

Experience: 
• 3-8 years of experience in Investor Services.