Welbe Advocate Training Specialist

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT), composed of clinical and non-clinical members who work cohesively to provide all-inclusive care to our most vulnerable senior population.

The WelbeHealth Advocate Training Specialist will be accountable for facilitating training and support as needed. The WelbeHealth Advocate Training Specialist will serve as a subject matter expert in both operational processes and systems used by the Health Plan Services team, and will ensure that the comprehensive training program is inclusive of any additional systems training as applicable. The WelbeHealth Advocate Training Specialist will collaborate with their supervisor by providing feedback and ideas on improving training methods and the overall training experience to promote WelbeHealth values and team culture.

• Conduct both routine and ad-hoc trainings for the WelbeHealth Advocate Hub team
• Design role-based comprehensive curriculum and training plans using industry and training best practices, including both new hire programs and ongoing/ad-hoc training needs
• Develop process for evaluation of training and program effectiveness, and incorporate feedback into future design
• Conduct needs assessments and competency assessments for staff on a regular basis to identify skill or knowledge gaps that need to be addressed
• Identify learners who require additional support, and partners with supervisors to provide that additional support and teaching
• Partner with the Technology team to understand technology and system deployments or releases to understand team impact and assess training needs
• Collaborate with our Training and Development team to ensure that the training program is aligned with their standards, consistent, and effective across teams

• High school diploma or equivalent required
• Must be able to commute to WelbeHealth centers monthly for onsite training
• Minimum of three (3) years of experience as a training specialist or similar role
• Previous experience working with electronic health records and contact center systems and platforms
• Advanced proficiency in MS PowerPoint for developing curriculum and training plans
• Strong understanding of change management best practices and the ability to integrate them into training strategy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com