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Service Owner

Australiamid

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Quick Summary

Overview

Create your best future and join Westpac as a Service Owner! What’s the role? You will be responsible for the end-to-end delivery of banker tooling that materially improves banker productivity and enables richer, insight‑led relationships with customers.

Technical Tools

stakeholder-management

Create your best future and join Westpac as a Service Owner!

What’s the role?

You will be responsible for the end-to-end delivery of banker tooling that materially improves banker productivity and enables richer, insight‑led relationships with customers. The role exists to translate strategic intent into predictable delivery outcomes by leading a team of Product Owners to deliver simplified, scalable digital capabilities for bankers across Business & Wealth.

Key Responsibilities include:

Product owner leadership and enablement
Governance Risk and controls
Delivery Leadership and planning
Stakeholder alignment and communication
Benefits realisation and outcomes

What do I need?

This role requires a strong background in digital delivery within complex, multi‑squad environments, with proven experience leading Product Owners to deliver both customer‑facing and internal digital capabilities. You will bring hands‑on experience delivering tooling that enhances frontline or banker productivity, with a focus on meaningful outcomes and business impact. You will be comfortable navigating ambiguity and operating across technology, data, intelligence and business domains. Success in this role will rely on your ability to bring diverse stakeholders together and translate complex problems into clear, deliverable capabilities.

Other experience and capabilities include:

Strong Product Owner craft and a deep understanding of product‑led delivery
Demonstrated leadership of Product Owners working across multiple squads
Experience delivering digital tools that improve productivity and enable better customer outcomes
An outcome‑focused mindset, balancing near‑term delivery with longer‑term strategic enablement
Excellent stakeholder management skills, with the ability to align and influence across diverse groups
Strong problem‑solving skills, breaking down complexity into coherent and actionable outcomes
The confidence to work across domains while maintaining a clear focus on value and delivery

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.