Bench District Manager

Job Title: Bench District Manager

Reports to: Regional Director of Operations

Direct Reports: Senior Property Managers, Property Managers, Resident Managers, Assistant Managers

Department: Operations

Locations: All Western Region locations - assigned based on district coverage needs.

FSLA Status: Exempt

Position Status: Regular, Full-time (Salary)

Work Schedule: 9:00AM - 6:00PM – subject to change based on project assignments/deadlines

Salary Range: Annual $73,000 to $75000 - Commensurate with experience

Travel: Up to 50% of the time (may increase based on assignments)

As a Bench District Manager at US Storage Centers, you will be a ready-now district leader who steps into districts where leadership coverage or additional support is needed. You will cover vacancies, leaves of absence, and leadership transitions, stabilize districts that need extra attention, and support acquisitions, conversions, and new openings. In each assignment you will be pivotal in driving the success of multiple locations by developing and mentoring store managers, ensuring exceptional customer satisfaction, and overseeing the financial performance of all locations in your assigned district. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals, and foster a positive, high-performing work environment. Your adaptability and leadership will be essential in keeping every district you support operating to standard and moving forward.

Essential Functions and Areas of Responsibilities

• →Provide full district leadership on temporary or interim assignments, including district vacancies, leaves of absence, and leadership transitions, without interruption to operating standards or results
• →Support and execute the vision of the Regional Director of Operations in every district assigned
• →Quickly assess each newly assigned district, including stores, teams, KPIs, and market conditions, and build a prioritized action plan at the start of each assignment
• →Hold covered districts to Company KPI standards, working to maintain or improve revenue, occupancy, and profitability throughout the assignment
• →Stabilize and support underperforming districts or stores as identified by the Regional Director of Operations
• →Support onboarding and lease-up of newly acquired, converted, and newly opened facilities
• →Provide a clear transition at the end of each assignment, including store status, team assessments, KPI trends, and open action items, to the incoming District Manager or returning leader
• →Identify high-potential Property Managers and Assistant Managers and recommend them for development and advancement, helping build the Company’s leadership pipeline

Leadership and Strategy:

• →Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets. Identify and capitalize on opportunities to drive growth and efficiency across all locations.
• →Foster a collaborative and inclusive culture across your district. Ensure effective communication between all team members and departments. Work closely with upper management to align district goals with company-wide initiatives.
• →Manages through unusual events to keep the district operating to standard
• →Leads with integrity, honesty, and knowledge that promote the culture and values of US Storage Centers
• →Effectively coordinate special projects such as Facility conversions/openings
• →Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goals
• →Keeps up with current and future competition through competitor property visits
• →Effectively communicates with Leadership, mid-level management, and facility employees
• →Regular worksite attendance following the Company’s Attendance Policy is required for this position
• →Other Duties As Assigned
  • →Periodic special projects and duties may be assigned based on Company need and requirements
  • →Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

• Oversee the financial performance of each store in your district. Monitor key performance indicators (KPIs) and ensure that goals are met consistently. Implement corrective actions as needed to achieve financial and operational objectives.
  • Rental rates
  • Discounts
  • Tenant Protection Plan
• Solicits customer feedback and follows up on all customer service issues
• Monitor controllable expenses to provide the highest R.O.I. for each store
• Analyzes financial reports and addresses trends and issues in district performance
• Performs monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary action
• Ensure that all stores operate in compliance with company policies and procedures.
• Coaches store managers on ongoing repairs and maintenance. Assure the use of the company maintenance program/tool.

Talent Management and Development:

• Supervise employees
  • Interview and hiring site managers
  • Continued training of Property Managers, Assistant Managers, District Trainers and Sr. Managers
  • Evaluate employee performance
  • Enforce company policy and procedures
  • Schedule employee work hours
• Attract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.
• Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.
• Develop the store management team to deliver exceptional customer experience in all stores.

Qualifications

Education and/or Experience

• Bachelor’s degree preferred but not required. The equivalent of 3-5 years of work-related experience and/or training in retail sales, retail, customer service, sales management, and/or multi-unit management; prior district-level or multi-unit leadership experience strongly preferred
• Exceptional leadership skills and experience supervising others
• Valid driver's license and reliable form of transportation are required to perform essential functions of this job
• Weekend availability may be occasionally required
• Be flexible and can travel up to 50% of the time, and accept assignments in different districts on short notice
• Temporary relocation or extended stays away from home may be required based on assignment
• Possess the eagerness and work ethic to succeed in a customer service environment

Core Competencies

• General office and telephone skills are required
• Basic Computer Skills are required
• Excellent written and verbal communication skills
• Good organizational skills
• Proactive, self-starter, goal-oriented, and ability to work independently
• Maintain a positive attitude and composure in a multi-location Supervisory role
• Collaborative Team Player
• Ability to quickly build credibility and rapport with new teams and adapt leadership style across districts and markets
• Comfortable with change, ambiguity, and shifting priorities; able to ramp up quickly in new districts
• Ability and willingness to work remotely as necessary
• Must maintain and hold a valid State Driver’s License (if driving for Company business for the role)
• Uphold the Company’s Vision, Mission Statement, and Core Values

Physical Demands

• Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day
• Move/Traverse: frequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
• Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

• Regular professional, office business setting
• Frequent outdoor exposure working in outdoor weather conditions
• Noise level ranges from low to moderate (if in an office setting)
• Noise level ranges from moderate to high (if on construction worksite)

Benefits for Full-Time Employees

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

About Westport Properties/US Storage Centers

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer

All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) 748-5900.