Senior Operations Manager

• Serve as the primary point of contact for clients, coordinating all account activity and operational support
• Provide technical leadership and operational management for assigned personnel supporting semiconductor manufacturing, facilities, and equipment operations on customer sites
• Build and maintain strong relationships across the organization to support long‑term partnership and growth with clients
• Engage with clients daily to gather feedback, assess satisfaction, and address concerns with professionalism and urgency
• Represent WGNSTAR in planning, operational, and business development meetings
• Develop, track, and report key performance indicators and operational metrics for both customers and WGNSTAR leadership
• Partner with the Head of Operations to forecast business needs on a monthly, quarterly, and annual basis
• Coordinate and participate in site meetings with internal teams and customer stakeholders
• Actively identify and pursue opportunities to expand services with existing and prospective customers
• Conduct in‑depth technical and general interviews (via phone, Microsoft Teams, and in‑person sessions) to evaluate candidate qualifications, problem‑solving ability, cultural fit, and technical competencies
• Lead and manage onsite operations teams, providing clear direction, daily oversight, and ongoing support
• Exercise full managerial authority for hiring, performance reviews, disciplinary actions, terminations, performance management, coaching, goal setting, attendance, compensation recommendations and technical competency development 
• Champion a strong Health & Safety culture for all employees and contractors
• Monitor team performance to ensure consistent operational excellence and adherence to expectations

• Demonstrated success leading teams in fast‑paced, dynamic, and customer‑focused environments
• Proven ability to develop, track, and report KPIs, forecast operational needs, and drive continuous process improvement
• Strong collaboration skills with the ability to work effectively across cross‑functional teams and diverse stakeholder groups
• Excellent communication, problem‑solving, and decision‑making skills, with the ability to manage competing priorities
• Ability to build strong client relationships and represent the organization professionally in operational and business development settings
• Ability to brief technical and non‑technical stakeholders, including engineering, operations, and executive teams

• Experience in operations management within a semiconductor, high‑tech manufacturing, or advanced technical environment 
• Technical knowledge of equipment utilized within a Semiconductor or related facilities and manufacturing environment 
• High technical aptitude with a solid understanding of processes, tools, and workflows within the semiconductor industry and/or industrial environments

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.