Supply Chain Manager

We are seeking a hands-on Supply Chain Manager to own the day-to-day operation of Ting's physical supply chain — from our contract manufacturing partner through our third-party logistics network, Amazon FBA, and returns.

• Hands-on 3PL and inventory experience. 4+ years in supply chain, logistics, fulfillment, or inventory operations at a DTC or hardware company, or on the client-operations side of a 3PL. You have been the person a 3PL hears from when something goes wrong.
• ERP experience preferred. Working experience with NetSuite or a comparable ERP for inventory, purchasing, and transfers. If you have not used NetSuite specifically, you have used a comparable system daily and can learn a new one quickly.
• Vendor coordination. Experience working directly with a contract manufacturer, co-packer, or processing partner — chasing a late PO, running a weekly production call, resolving a quality or receiving issue. Serialized hardware experience is a plus.
• Reconciliation mindset. You are comfortable in spreadsheets and data exports, you notice when two systems disagree, and you run the discrepancy to ground rather than noting it.
• Process and systems thinking. You see returns, inventory, and fulfillment as workflows that can be instrumented and improved, not just tasks to complete. You can write a clear requirement for an internal tool or automation and validate it once it's built.
• Initiative and ownership. You can name a process you built that other people now follow. You engage with a messy situation rather than waiting for a cleaner brief, and you know when to resolve something directly versus escalate it.
• Clear communication. You write the email that tells a partner what went wrong and what you expect, and you keep internal stakeholders informed without being asked.
• Remote-ready. You have managed vendors and cross-functional work in a fully remote environment and are comfortable being the single point of contact for external partners.
• Amazon FBA experience is a plus. Experience creating FBA shipment plans, managing replenishment against inventory limits, or reconciling Amazon inventory to internal records is helpful but not required.