Technical Support Specialist

(united States)Remotemid

Customer SupportTechnical Support Specialist

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Key Responsibilities

Provide support to Ting customers by phone and email Create and maintain clear, concise,

Technical Tools

Customer SupportTechnical Support Specialist

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~1 min read

→Provide support to Ting customers by phone and email
→Create and maintain clear, concise, and accurate documentation for internal and external use
→Act as liaison to ensure smooth operations and service delivery to all customers and partners
→Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
→Support the Engineering team with testing software and hardware
→Troubleshoot issues down to the root cause
→Perform other duties as required

~1 min read

Associate's degree or valid (up-to-date) certification in a related field
2 years' work experience in a technical support or customer support role
A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays