Whoop23d ago

Sales Operations Manager

BostonFull Timemid

OperationsSales Operations Manager

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Overview

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

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OperationsSales Operations Manager

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

We’re seeking a highly analytical and strategic Sales Ops Manager to support growth across WHOOP’s retail business. This cross-functional role will support the sales team internally on topics including sales forecasting, contract negotiations, compliance & returns reporting, partnering closely with Operations, Analytics, Compliance, Legal and the broader Sales & Marketing team. The ideal candidate is an exceptional problem solver, data translator, and xfn operator who thrives in a dynamic, fast-paced environment.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Review monthly retailer-level sales forecasts & monitor risks & opportunities vs our internal forecasts, working cross-functionally with Operations & Sales

Collect & analyse retailer returns data, owning internal reporting by retailer and region on a monthly basis

Support Sales & Marketing team with retailer product set-up processes, liaising with internal cross-functional teams as necessary

Support the Sales team in contract negotiations by working cross-functionally with legal, finance, operations & compliance as required

Represent the Wholesale Sales & Marketing team in xfn expansion discussions, understanding compliance requirements & timelines vs our forecasted go-live dates

Act as project lead for Sales & Marketing on new initiatives or projects that require xfn involvement, sharing regular updates to relevant stakeholders & managing overall timelines

Work closely with Operations to monitor operational OKRs/KPIs for wholesale, surfacing performance gaps, and recommending corrective actions to the Sales team

7-10 years of experience in operations, strategy, analytics, or a commercial function

Proven ability to interpret complex data and translate it into actionable insights

Experience managing cross-functional projects and aligning multiple stakeholders

Entrepreneurial mindset with strong ownership and initiative

High proficiency in Excel/Google Sheets; familiarity with Sigma, Tableau, or SQL a plus

Enthusiasm for integrating AI tools into workflows to drive smarter, faster decision-making

Passion for health, fitness, and performance