Infrastructure Reliability Engineer

Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network. 

Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month. 

Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.

Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood.

For more information, visit whop.com.

When millions of people run their businesses on what you ship, downtime is not an option. Reliability is a core tenet of our infra team. You’ll be building the systems that allow us to scale another 100x while maintaining the reliability that our users’ livelihoods depend on. You’ll ship real outcomes with judgment, taste, and a steady hand under pressure.

• →Own uptime for our infrastructure
• →Upgrade our observability and monitoring stack to better understand system health
• →Improve systems around error collection and real-time alerting
• →Design staged rollout and rollback systems to improve safety of production deployments
• →Harden our infrastructure against real-world threats and implement guardrails that keep production safe
• →Speed up performance of critical systems: better infra, code optimization, caching, etc.
• →Work with product teams to make development faster and safer
• →Create standards around real-time event collection for use in insights and experimentation

• Minimum of 5 years experience operating production infrastructure for high-availability systems
• Deep observability experience including metrics, logs, tracing, and alerting
• Security engineering competence
• Excellence with databases, queues, and caching strategies
• Strong computing and networking fundamentals
• Experience with deploying production software safely
• Ability to work in a fast-paced startup environment with imperfect information
• Strong debugging instincts under pressure

• Payments/fintech experience
• Experience designing SLO programs end-to-end (error budgets, alert routing, paging policy)
• Experience with infrastructure as code
• Strong programming ability in a backend language
• Take ownership from the root cause through permanent fix