Adventure Course Guide

Adventure Course Guide 

Location: Whirlpool Adventure Course  

This position has an anticipated start date of June 2026. 

Summary 

Adventure Course Guides are essential to the WildPlay team, providing excellent service for guests participating in aerial adventure courses and ziplines. Adventure Course Guides are knowledgeable, friendly, passionate and excellent at identifying dispositions and putting them at ease. Energized by outdoor environments, they are physically active, comfortable with heights, and take satisfaction from supervising and helping others face challenges and push their boundaries. 

To excel as a Guide, you need to be able to think fast on your feet, have an outgoing and confident personality, and demonstrate sound judgement. Guides need to be good at listening and identifying the needs of others, and providing sound advice based on best practices. When necessary, Guides must be assertive to ensure guests minimize their risk while participating in activities. With outstanding communication, Guides work effectively in an independent manner as well as part of a team. 

Responsibilities and Duties 

The Adventure Course Guide’s responsibilities include, but are not limited to: 

• Ensuring guests enjoy safe, positive, and enriching experiences 

• Demonstrating, teaching, and assisting guests in the use of safety equipment and element use 

• Ensuring the appropriate fit, adjustments, and use of equipment before and during activity 

• Ensuring guests respect rules without compromise 

• Monitoring elements for risk management; assessing and intervening when situations require 

• Reporting any malfunctions, inconsistencies, incidents or abnormalities accordingly 

• Maintaining a clean work environment with tasks including – but not limited to – cleaning, sweeping, mopping, trash removal, etc. as required  

• Participating in daily equipment and element inspections and daily equipment inspections 

• Ensuring activity guidelines, policies and procedures are respected 

• Providing excellent customer service and guest engagement 

• Passing on any positive or negative feedback from guests to the Leadership Team 

• Being aware of environmental risks due to weather (heat, snow, ice, rain, wind, lightning, etc.) 

• Taking appropriate actions to manage risks (hydration, element evacuation procedures, signs of frostbite, hypothermia, hyperthermia, heat stroke, etc.) 

• Carrying out other work as directed by Team Lead, or Leadership Team 

• Participating as a positive and proactive member of the WildPlay team 
• Physical demands include continuously holding, carrying and lifting equipment, frequent walking/ standing, and frequent bending/twisting/kneeling

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact khudson@wildplay.com so that appropriate arrangements can be made. 

Please note that this role involves essential physical duties, including working at heights, climbing, lifting, prolonged standing, and operating in an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements. 

Required Qualifications and Skills 

• Experience delivering great customer service 

• Ability to consistently deliver high standards of work in all weather conditions outdoors, including extreme heat, sun, humidity, and temperature change  

• Unfailing attention to detail  

• Excellent communication skills  

• Sound judgment and strong decision-making skills  
• Ability to act both independently and as a team player  
• A positive attitude and openness to feedback  
• Current Standard First-Aid and CPR-C Certification / willing to obtain 

Note: On-the-job training will be provided upon employment. 

Preferred Qualifications and Skills 

• Knowledge and/or experience in outdoor recreation activities including camps 

• Experience in a risk-management position 

• Experience working in a fast-paced, hospitality/tourism-based environment 

Work Department 
The Adventure Course Guide position falls under the Element Department.  Guides report to the supervision of the Adventure Course Guide Leads and Park Management. 

Work Schedule 

This is classified as a seasonal position. Our peak season typically runs from June to September depending on the weather and the needs of the business.  Specific employee contracts can be flexible and adaptable to individual availability.
During the season Adventure Course Guides work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays. 

Apply Online: https://www.wildplay.com/careers