Service Engineer

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US as a Service Engineer based out of either our manufacturing facility at Dajia near Taichung City, or at our key customer site at Taoyuan, and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy. This role typically travels 50-70% throughout Taiwan.

Role and responsibilities:

Responsible for the prompt identification and resolution of whole range machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.

Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.

Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.

Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.

Contribute to customer satisfaction by executing preventive and reactive maintenance at site, along with timely response to service requests.

Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.

Service, maintain or build Winbro equipment within our manufacturing facility or at customer sites.

Contribute to the continuous improvement effort and the support of multiple teams.

Accurate completion of written and PC based maintenance records.

Provide periodic reports to management including customer complaints, trends and suggestions for improvement.

Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, Manufacturing and Sales

• Minimum 5 years field working experience.
• Excellent all round skills in electrical/electronic and mechanical maintenance disciplines.
• Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools.
• A clear and logical approach to fault finding complex electronic control systems as well as reactive service and preventative maintenance activities.
• Able to work alone, using your own initiative but also able to liaise with other team members for coordinated problem solving.
• Willingness and ability to travel extensively throughout Taiwan.