Dispute Specialist I

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Dispute Specialist I is responsible for investigating and processing debit card and/or ACH dispute claims, and Stop Payments, initiated by customers or on behalf of the bank. Additional responsibilities include extensive knowledge of regulation E, banks policies and procedures.

Key Responsibilities:
·  Research customer dispute claims by reviewing card transactions, account records and information provided by merchants or customers; makes a determination or escalates for approval as appropriate.
·  Processes credits and reversals based on the outcome of the dispute claims.
·  Provide excellent support for calls regarding dispute questions and claim information from customers, branches, Customer Experience, and merchants.
·  Reviews pending dispute files to see if all required documentation has been provided.
·  Process dispute claims in accordance with Regulation E and department/network compliance requirements

Competencies Required:
·  Solid technology and internet searching skills, including proficiency with Microsoft Office applications and the ability to navigate financial software applications and payment systems.
·  Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.
·  Self-starter possessing the ability to work independently while supporting a team environment.
·  Strong customer service skills with the ability to effectively research and resolve issues and discrepancies.
·  Ability to follow directions and apply proper policies, procedures and guidelines.
·  Ability to work flexible hours; demonstrated good attendance and punctuality.
·  Outstanding listening and communications skills, both written and verbal.
·  Strong organizational skills with the ability to prioritize workload and multi-task in a fast paced, high volume environment while maintaining attention to detail.
Minimum Qualifications/Experience:
·  2+ years of financial operations, banking, or claim investigations experience.
·  1+ years of high level of administration or account servicing experience preferred.
·  Some customer service experience preferred.

Formal Education & Certification:
·  High School Diploma or equivalent required.

Work Status:
·  Full-Time.

Supervisory Responsibility:
·  None.

Travel:
·  0% - Negligible amount of travel expected.

Working Conditions:
·  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.