Renewal Manager, Adaptive Planning

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Workday is seeking an experienced and results-driven Renewal Manager to lead the end-to-end renewal process for a large, strategically important portfolio of global planning accounts. This role requires deep commercial expertise, a strong ability to manage complex deal cycles, and a strategic mindset to maximize contract value while enhancing customer trust and strategic value realization.

As a Renewal Manager, you will:

Key Responsibilities:

• Strategic Ownership & Churn Reduction: Own, drive, and proactively manage the renewals process for a strategic segment of global Adaptive Planning accounts, ensuring high gross retention and on-time closure, with the primary objective of minimizing product churn.

• Negotiation Expertise: Develop and execute win/win negotiation strategies that maximize contract value, leverage value realization conversations with customers, and secure favorable long-term commercial terms.

• Forecasting, Risk & Process Control: Maintain a precise, rolling 120-day forecast of your territory, proactively communicating all renewal risk. Maintain strict adherence to process and ensure consistent stage movements, providing accurate pipeline visibility and predictability.

• Growth Identification: Maximize account growth opportunities by actively collaborating with the Account Executives and Customer Success Managers to identify up-sells, cross-sells, and add-ons during the renewal cycle.

• Roadblock Resolution: Identify customer requirements, uncover complex roadblocks (commercial, technical, or legal), and demonstrate strong account management capabilities to drive deals to completion.

• Executive Visibility: Provide executive management with clear visibility into renewal pipeline health and solicit executive involvement as required for complex or distressed accounts.

• Work in a flex model environment (50% in office/50% remote) each fiscal quarter.

Basic Qualifications:

• 5+ years of demonstrated success in a Quota-Carrying Sales, Deal Operations, or Account Management capacity within a B2B SaaS environment.

• Advanced proficiency and track record of success with complex contract renewal processes.

• Fluent in English

Other Qualifications:

• Experience managing and negotiating complex multi-year services and subscription contracts through every stage of the cycle.

• Deep knowledge of Workday Planning product value proposition, capabilities, and best practices.

• Expertise with an enterprise CRM or CPQ system (Salesforce experience a significant plus).

• Technology Adoption: Experience in leveraging or critically thinking about how to integrate AI/Automation into deal processes to drive efficiency and predictability (e.g., risk scoring and quoting).

• Demonstrated ability to contribute to process improvement, policies, and tools related to renewals.

• Exceptional customer management and advanced negotiation skills, with proven success leading persuasive value conversations at a senior/executive level.

• Demonstrated ability to apply a strategic mindset to commercial terms and financial structuring.

• Strong financial acumen and process management skills necessary to navigate and apply organizational policies.

• Autonomous & Self-Driven: Highly self-driven and autonomous, comfortable managing a large global territory with minimal supervision.

• Highly adaptable, able to thrive in high-stakes environments and react efficiently to rapid shifts in priorities.

• A problem-solver who anticipates commercial issues and proactively brings solutions to the forefront.

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