Product Owner II (Remote) - 18 month fixed term contract

• Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
• Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
• Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
• Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
• Drive issue triage, prioritization, and resolution in partnership with technical teams.
• Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
• Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
• Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
• Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational             improvements, post-launch fixes and workflow optimization
• Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
• Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
• Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
• Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
• Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
• Contribute to platform governance, release management, and long-term sustainability.
• Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support     tools, data platforms).
• Ensure end-to-end process alignment and data integrity across platforms.
• Define and track delivery and adoption metrics for Salesforce initiatives.
• Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
• Identify opportunities for operational improvement, workflow automation, and process optimization.
• Champion opportunities for continuous improvement through adoption insights and stakeholder feedback
• Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
• Strengthen delivery predictability through improved backlog management and release planning.

Your Experience:

• Opportunity - We open doors so people can build better futures.
• Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
• Equity - We uphold fairness and justice in our work and actions.
• Enterprising - We are resourceful, inventive, and driven.

We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. 

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.   

If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.

For more information about WES, please visit our website at www.WES.org

This position is an existing vacancy and is currently open for hire.