Customer Success Manager

United States·New Yorkmid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform.

Requirements Summary

//mybenefits.wpp.com/public/welcome for more details. . $60,000 — $140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection.

Technical Tools

Customer Success ManagerCustomer

Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly promoted Senior CSM with clear path for growth.

What you'll be doing:

The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform. This role is critical as InfoSum transitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement.

After the sales team closes a new contract, the CSM takes ownership of the client relationship. This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities.

The core focus is on ensuring client stickiness, securing renewals, and identifying expansion opportunities. The CSM will manage a portfolio of approximately 16-20 accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.

What you'll need: