Centralized Scheduler - Access Center

United States·Brigham Citymid

SchedulerConstruction & Real Estate

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma or equivalent. 2. State criminal background check and Federal (if applicable), as required for regulated areas.

Technical Tools

SchedulerConstruction & Real Estate

About the Role

~1 min read

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Requirements

~1 min read

1. High School diploma or equivalent.
2. State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

~1 min read

1. Strong written and verbal communication skills.

Additional Job Description

Role Expectations

The first person our patients encounter is usually our Centralized Schedulers. You have the unique ability to give first impressions that set the stage for the patient’s entire visit. Customer service is the key to patient satisfaction.

Centralized Scheduler Role:

Welcome the patient with a smile and friendly demeanor. Introduction of yourself Be accurate in entering patient information Possess the ability to keep patient information confidential Schedule appointments including patient demographics & reason for visit Insurance verification prior to appointment, if necessary Future scheduling (well visits, follow ups, etc)

Basic understanding of immunization schedule and insurances

Answer all incoming calls with proper greeting and direct calls to the appropriate individuals or enter EPIC telephone encounters Represent UHA East in a positive and professional manner Answer incoming questions appropriately Work together as a team Be a liaison between the Access Center and other offices Embody a positive attitude Be professional in all communication Other duties as directed Attention to details Excellent written and verbal communication

Additional Information:

Access Center Operating Hours: Mon – Fri 8am – 5pm

Scheduled employees may start earlier than 8am or stay later than 5pm

*Operating Hours are subject to change

Access Center Hub is located in Kearneysville, WV. Employees will be remote upon completion of training. Employees may be expected to return to the Access Center Hub for meetings, trainings, power/internet outages, equipment failures, etc.
Dress attire is business casual or scrubs when onsite
Other duties as assigned
As always, maintain a professional attitude

Day (United States of America)

United States of America (Non-Exempt)

8408 UHAE Access Teams

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.