Network Engineer L1 - (SS-FNW260529 001/05)

As a Network Engineer L1, you will be responsible for the following :-

• 24/7 network operations and monitoring of network infrastructure and UPS systems

• Incident handling and escalation

• Incident tracking and reporting

• Preventive maintenance support

• Corrective maintenance support

• Monthly preventive maintenance reporting

• Network configuration support

• Change support based on approved requirements

• Monthly SLA reporting, performance reporting, incident reporting

Manage infrastructure includes:

• Routers, switches and firewalls

• IPS / IDS / NAC systems

• Load balancers

• Wireless infrastructure

• Media converters

• Any other network devices

• UPS systems

Key Deliverables

• Fully managed 24/7 Network & UPS support

• Incident resolution within agreed SLA

• Preventive maintenance and monthly reporting

• Security and compliance assurance

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint.