IT Operations Engineer

• Strong experience across IT systems, networks and infrastructure, with scripting and automation capability.
• Join a collaborative, solutions-focused team that keeps Zip’s internal technology running seamlessly.
• Work arrangement: 5 days in the office at Sydney.

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

Supporting Zip’s internal teams, our Corporate IT squad ensures seamless, secure and reliable technology experiences across the business. From managing devices and networks to optimising systems and automation, this team plays a critical role in enabling Zipsters to do their best work every day.

• Engineer, maintain and optimise IT systems, networks and applications.
• Provide real-time support for IT incidents, service requests and enquiries.
• Monitor system performance and capacity, ensuring reliability and uptime.
• Contribute to automation initiatives, including scripting and process improvements.
• Maintain accurate documentation across IT processes, configurations and systems.

• Proven experience in IT Operations, supporting enterprise systems, networks and end-user environments.
• Strong knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) and infrastructure concepts.
• Hands-on experience with monitoring and incident management tools (e.g. ServiceNow, Datadog, Splunk or similar).
• Scripting capability (e.g. PowerShell, Bash or Python) to automate tasks and improve efficiency.
• Experience managing Windows and macOS environments, including device management and configuration.
• A mindset that embraces AI and new tools to adapt, learn, and grow.
• An aptitude for identifying and managing risks, understanding that we are all leaders at Zip.
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game.
• Flexibility and curiosity, with the ability to jump between empathising with customer problems and designing engaging solutions.

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid