Senior Product Manager, Internal Agentic Processes

• Change the game for how work gets done at Zip, turning agentic AI opportunities into practical products that make a meaningful difference for our teams
• Bring strong product discovery and product management experience, plus a practical understanding of AI, automation and agentic technologies
• Work flexibly from our Sydney or Melbourne office, partnering closely with Data & AI and teams across Zip

As Senior Product Manager, Internal Agentic Processes, you’ll help shape how Zip uses agentic AI to create smarter, simpler and more effective ways of working.

Working closely with our Data & AI team and teams across the business, you’ll uncover the internal processes where agentic capabilities, including Zed, Zip’s internal AI capability, can create the greatest value.

You’ll own the product problem, use case, workflow and outcome, taking opportunities from discovery and prioritisation through experimentation, implementation and adoption. Data & AI will be your key technical partner, bringing the underlying AI and engineering capability to life.

This is an opportunity to help Zip build a practical understanding of what agentic AI can unlock, redesigning how work gets done rather than simply automating the way it happens today.

• Identify and prioritise internal processes and workflows where agentic AI can improve effectiveness, efficiency and quality
• Lead product discovery with internal teams to understand their workflows, pain points, needs and opportunities
• Build and manage a prioritised pipeline of agentic AI opportunities, balancing business value, user impact, feasibility, risk and strategic alignment
• Define clear product outcomes, requirements and measures of success, using sound judgement to navigate ambiguity and make considered trade offs
• Partner closely with Data & AI to turn business problems and workflow opportunities into practical, scalable solutions
• Lead experiments and pilots that test assumptions and determine where agentic approaches should be adopted, adapted or stopped
• Redesign internal workflows around new capabilities, looking beyond automation to find better ways for teams to work
• Drive adoption by ensuring successful solutions are intuitive, useful and embedded into everyday workflows
• Use data, feedback and operational insights to understand impact and continuously improve delivered solutions
• Capture reusable product patterns and learnings that help successful agentic use cases scale across Zip
• Partner with Risk, Security and other stakeholders to ensure responsible AI practices and appropriate controls are embedded from the outset

• Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
• So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
• Strong product management experience, with the ability to take complex opportunities from an ambiguous problem through discovery, delivery and continuous improvement
• Strong product discovery skills and an ability to understand complex workflows, uncover underlying problems and translate them into clear product opportunities
• A practical understanding of AI, automation and agentic technologies, with the judgement to recognise where they can create meaningful business value
• Experience partnering with Data, AI, Engineering or other technical teams to turn business problems into scalable product solutions
• Strong systems and process thinking, with an ability to connect the dots across people, processes, data and technology
• Experience using experimentation, data and qualitative insights to prioritise opportunities and make effective product decisions
• Strong communication and stakeholder influencing skills, with the ability to navigate competing priorities and bring people with you through change
• Commercial and operational judgement, balancing business value, user experience, scalability, delivery complexity and risk
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.