Solutions Engineer

• Work with cutting-edge web, payment, and AI technologies to deliver high-impact commerce solutions
• Join a customer-first team focused on enabling scalable, seamless integrations for Zip’s merchant and partner ecosystem
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

At Zip, we’re on a mission to be the first payment choice, everywhere and every day. As a Solutions Engineer, you'll be the technical front line of our merchant and partner relationships. You’ll ensure Zip’s solutions not only solve today’s business challenges but also anticipate tomorrow’s. With deep technical acumen, customer obsession, and a passion for execution, you'll partner across teams and industries to bring bold, scalable solutions to life.

You’ll join a collaborative, high-performing team of SEs and cross-functional peers who move fast, think strategically, and believe deeply in the value we bring to customers. This is a role for someone who thrives at the intersection of product, engineering, and commerce—with the technical chops and executive presence to match.

• Own and lead technical implementation discussions with merchants and partners across web, payment, and commerce technologies
• Become a subject matter expert in payments, BNPL, and Zip’s platform capabilities
• Collaborate with Zip’s Product and Engineering teams to build solutions that scale across multiple verticals and geographies
• Translate business requirements and customer needs into actionable technical solutions
• Deliver product demos and presentations to technical and non-technical stakeholders, including C-level executives
• Troubleshoot integration issues and work cross-functionally to ensure successful deployments
• Contribute to our public developer portal and documentation to improve integration velocity and customer experience
• Apply AI tools and techniques to streamline implementation processes and improve time-to-value for partners
• Act as a trusted advisor, helping clients and internal teams leverage Zip’s platform to meet their strategic goals

• 5+ years of experience working with or implementing web technologies, especially in e-commerce or payments
• 3+ years in a client-facing role, including experience presenting to technical and executive audiences
• Proven track record of leading technical implementations and solutioning across cross-functional stakeholders
• Familiarity with payment APIs, e-commerce platforms, and developer tooling
• Strong written and verbal communication skills with the ability to simplify the complex
• Demonstrated ability to translate technical details into business value
• Experience leveraging or implementing AI tools in technical solutioning or process automation
• A high-adaptability mindset with a bias for action, learning, and collaboration
• Enthusiasm for working in a fast-paced environment with shifting priorities and growth opportunities

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

The Pay Range for this position: $130,000-140,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-Remote

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation 

We are Zip, and we are just getting started.

Zip participates in the federal government’s E-Verify program