Customer Success Specialist

• Review past conversations and check refund or replacement details before reaching out.
• Personalize approved emails to check in, restart conversations, and invite honest Amazon reviews without asking for a specific star rating.
• Record each contact, reply, and next step in the solicitation spreadsheet. Track other outreach as needed.
• Monitor replies and pass technical questions or troubleshooting to customer support.

• At least 2 years of experience in sales, customer outreach, or customer service.
• Strong English skills, both written and verbal. English does not need to be your first language.
• Comfort spending the full workday writing emails, meeting outreach goals, and keeping accurate Excel records.

We will start with customers contacted, follow-ups completed, and accurate, timely spreadsheet updates. Your lead will set targets and refine these measures with you.

Monday–Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), including a one-hour break each day.
Hours stay fixed at 3:00 PM–11:00 PM SAST year-round, corresponding to 8:00 AM–4:00 PM Eastern Standard Time (EST) during U.S. standard time.