Senior Product Designer

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.

• Passionate about creating user-centered designs that have a real impact on people's lives.
• Excited to collaborate with cross-functional teams and influence product strategy and direction.
• Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.

• Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
• Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
• Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
• Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
• Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
• Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
• Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process. 

• 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
• BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
• A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
• Strong instincts for high-quality iterations, especially in fast-moving contexts.
• Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
• Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
• Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
• Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
• Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
• A life-long learner mentality with a growth mindset