Staff Software Engineer (Clinical Fit)

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Staff Software Engineer on the Clinical Fit team, you will work on a core problem we are solving for patients and providers – helping to connect the right patients with the right providers. Our ability to accurately match Patients with the right Providers is our competitive advantage. For Providers, this means Zocdoc delivers high-value patients who are eligible for their care. For Patients, this makes Zocdoc the most reliable place to find a doctor who meets their specific needs. You'll lead the domain modeling, architecture and development of systems that enable patients and providers to be matched based on their needs and preferences, providing a best in class experience regardless of provider specialization areas.

• Personally motivated by solving complex data problems and building tools that empower users to make data-driven decisions.
• Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from architectural design to launch.
• Highly analytical and data-driven, with a passion for building trust through accuracy and reliability.
• Passionate about mentorship and leveling up the engineers around you.
• A strong collaborator who can work with product, design, research, and marketing to build a unified vision.
• The kind of person who thrives on a small, focused team with a clear, high-impact mission.

• Architecting and shipping code for key roadmap initiatives.
• Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision.
• Improving the reliability and accuracy of our core data and booking attribution systems.
• Mentoring engineers through code reviews, design discussions, and 1:1 pairing.
• Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.
• You view this role as an opportunity to create positive change.
• A fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
• The mentality of an entrepreneur/owner and a strong bias to action.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.