Staff Software Engineer, Care Access Network

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

We are looking for a Staff Software engineer who can join our Care Access Network team to help us deliver an industry leading package of services to healthcare clients of all sizes, enabling us to expand into new markets and continue to grow our impact. This engineer will help us build our external API and MCP servers that will enable millions of patients to find care wherever they are, along with other improving partnerships and integrations with Google, review websites, insurance payors, and more. This role provides a combination of exciting technical challenges like scalability and AI development, with product challenges requiring tight collaboration with our Product, Design, and business development teams to deliver the best experience possible. 

• Motivated to work with the team’s product manager, designer, and other engineers to ship product features to millions of users through a deep network of external and internal integrations
• A technical lead who is interested in building scalable, high-quality features using a mix of C#, React, and AWS technologies. 
• Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization
• Enthusiastic about mentoring your peers, with the notion that helping others means learning and growing yourself

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of critical integrations with our partners
• Building scalable APIs and microservices that power frictionless data access and informed patient decision-making
  Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value
• Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement
• Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology

• Meaningful experience across 7+ years, architecting full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams
• Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features
• Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization
• Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture