Senior Systems Administrator - GSuite / Slack

We are looking for a highly skilled Senior Systems Administrator with deep expertise in collaboration and productivity platforms. This role is all about technical depth and ownership — architecting reliable systems, solving the toughest problems, digging into logs, writing automation, and owning the stability and performance of Slack, Google Workspace, Zoom, Jira, and Office 365. You'll serve as a senior technical authority and escalation point, a trusted partner who thrives on solving what others can't, and an engineer who designs smarter, scalable ways to keep systems running seamlessly to drive employee productivity across the organization.

• →Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
• →Lead deep technical troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
• →Configure, optimize, and maintain these platforms for performance, security, and scalability.
• →Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
• →Diagnose and resolve authentication/SSO/MFA issues (Mainly Okta, some Microsoft AD).
• →Analyze system and application logs to pinpoint root causes and prevent recurrence.
• →Build and maintain integrations between enterprise tools (e.g., Slack bots, Jira workflows, Zoom add-ons, Office 365 connectors), ensuring reliability and security.
• →Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
• →Manage vendor relationships, driving accountability on critical issues and providing feedback to influence product roadmaps where appropriate.
• →Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.

• 8+ years of progressive experience in systems engineering, SaaS administration, or platform engineering, with a demonstrated track record of senior-level technical ownership.

• Experience in a SaaS, startup, or high-growth tech environment.
• Familiarity with device management platforms (Intune, Jamf).
• Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
• Experience with automation and/or AI platforms.

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