Content Manager

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Do you love amplifying stories across channels as much as writing compelling copy? Can you turn complex product positioning into a scalable, repeatable content engine that powers web experiences, product marketing, and conversion journeys?

Reporting to the Director of Communications, the Content Manager partners closely with the Senior Content Manager to go beyond traditional copywriting. This is a hands-on role at the intersection of high-quality storytelling, product marketing, social media, web experience, and AI experimentation.

You will transform Zuora’s positioning into consistent, high-impact content across the website, social media, campaigns, and the full customer journey.

In this role, you will:

Be a Strategic Content Architect
Define the systems that make great content possible—not just the content itself. Partner with product marketing, growth, and web stakeholders to translate business strategy into clear frameworks, structured messaging, and scalable templates.

Drive Editorial Excellence Across Formats
Produce and refine messaging across articles, guides, data reports, web pages, conversion flows, social media (written and video), and campaign assets. Maintain exceptional quality across written, visual, interactive, and live formats, ensuring Zuora’s voice is consistent and differentiated.

Enable AI-Powered Content Scale
Transform core messaging into modular, reusable components for every stage of the customer journey. Build AI workflows, prompt libraries, and automation patterns to scale high-quality content creation. Establish governance, models, and guidelines to maintain consistency across products and audiences.

Own Content-to-Web Transformation
Partner with the web team to bring messaging to life across landing pages, solution pages, site architecture, and UX flows. Apply a conversion-driven mindset using data, experimentation, and CRO best practices. Ensure content is optimized for SEO, CMS integration, and personalization.

Lead Cross-Functional Collaboration
Work closely with Content, Communications, Product Marketing, Brand, Growth, Web, SEO, and Design teams. Help shape positioning, refine messaging, and align content with brand, engagement, and revenue goals. Collaborate across the organization to create breakthrough content and experiences.

You’re an experienced content strategist who thrives at the intersection of storytelling, systems, and scale. You’ve worked closely with product marketing—ideally in SaaS—and know how to turn insights into compelling narratives that drive business impact.

You bring:

• 5+ years of experience in high-impact content roles (B2B SaaS preferred; journalism or newsroom background a plus)
• Exceptional writing and storytelling skills
• Proven ability to translate product positioning into high-performing web and conversion experiences
• Strong understanding of SEO, user journeys, and experimentation frameworks
• Working knowledge of AI content tools, workflow orchestration, and automated QA practices
• A high bar for content quality across formats: written, visual, video, and live experiences
• Sharp critical thinking, creativity, attention to detail, and cross-functional influence

Bonus: Experience writing for SaaS companies in finance or accounting.

• The Communications and Content team is redefining how Zuora tells its story. This is not a traditional copywriting function—it’s a strategic, systems-driven team focused on building the next generation of storytelling.
• Together, the team is shaping how Zuora shows up across every touchpoint and how the market understands the future of monetization.

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).