Applications Support Specialist Jobs

PURPOSE: This position is responsible for providing end user and systems/solutions support for the City of Brooks. These products and services include PC and mobile devices, desktop application software, peripheral devices and others. The Business Applications Support Specialist provides first-level

Key Responsibilities: Incident Management: Respond to and resolve application issues escalated from L1 support within agreed SLAs. Analyze and diagnose problems, identifying root causes and implementing solutions. Document incidents, solutions, and workarounds in the knowledge base. Problem Manageme