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The Reports Analyst will be responsible for supporting the delivery of accurate and timely reporting for clients and internal stakeholders, with a focus on operational performance management at the center, team, and individual levels. This role involves extracting, preparing, validating, and present

Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates, and manage areas with usual calling patterns Essential Functions & Responsibilities: Regulates real-time call volume in a mu

Position Summary: The Business Analyst is responsible for working with the global Business Intelligence team in order to provide reports, insight, and analysis for various client and internal projects focused on our contact center business. In this role, you will be responsible for formulating sound

Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer c

Inbound Lead Development Representative Who We Are Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabi

Position Summary: The Business Analyst is responsible for working with the global Business Intelligence team in order to provide reports, insight, and analysis for various client and internal projects focused on our contact center business. In this role, you will be responsible for formulating sound

The Ask This role requires a combination of demonstrated experience in supply chain management (SCM) business processes including electronic commerce, order management (OMS), warehouse management (WMS), transportation management (TMS) and electronic data interchange (EDI) using Dynamics 365 as well

Overview of Job Responsibilities Supervises and enhances the performance of an assigned team of Tier 1 or Tier 2 representatives. Manages and enhances the performance of the team in areas of productivity, customer satisfaction, employee satisfaction, process adherence, operational precision, and emp

Job Description As a Freight Tracker you will be responsible for monitoring and tracking the movement of shipments from origin to destination. You will play a crucial role in ensuring timely delivery, maintaining accurate records, and providing updates to stakeholders throughout the shipping process

Job Title: Customer Care Team Member Date: 2/7/24 Reports To: Campaign Supervisor Function: Inbound & Warm Outbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics an

Job Title: Tier 2 Customer Care Team Member Date: 5/14/24 Reports To: (role, not name) Customer Care Supervisor Function: Inbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-drive

Overview of Job Responsibilities The Customer Care Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and impr

Semiconductor Support Technician Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: d

Overview of Job Responsibilities QA analysts work to determine the root cause of defects to prevent recurrence of the issues and quality problems. The quality assurance analyst uses data collected from monitoring and testing procedures to determine the cause of quality issues. Monitors agent transac

About the Role: The Workforce Supervisor based in Manila will play a pivotal role in overseeing and optimizing workforce operations within the professional, scientific, and technical services sector. This position is responsible for ensuring that staffing levels meet organizational demands while mai

Business Development Representative Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities

Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer c

ADP Inbound-Lead Development Representative-Spanish Who We Are Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six

Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates, and manage areas with usual calling patterns Essential Functions & Responsibilities: Regulates real-time call volume in a mu

Overview of Job Responsibilities Primarily responsible for all IT Helpdesk Level 1 tickets, that these are all accepted and assigned within the service level. Ensures that all tickets are dealt with accordingly, level 2 tickets are escalated whenever necessary. Responsible for initial resolution or