Growe

Growe welcomes those who are excited to: Decide how the hub behaves: make system behavior explicit (such as callback timeouts, withdrawal hold and release rules, gateway configuration setups, and player-facing error messages) rather than leaving these details in engineers' heads or partner systems;

Growe welcomes those who are excited to: Monitor that payment methods work properly, escalate issues to respective providers and teams; Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to proces

Growe welcomes those who are excited to: Lead and develop the Customer Support function within a fast-growing iGaming environment; Scale a high-performing VIP Customer Support team aligned with the company’s growth and operational goals; Define and drive key performance metrics, including CSAT, FRT,

Growe welcomes those who are excited to: Manage payment providers from commercial handover through onboarding and ongoing cooperation; Coordinate provider onboarding, including KYC, documentation, contracts, approvals, and communication between involved teams; Maintain regular communication with pay

Growe welcomes those who are excited to: Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers; Provide personalized, high-quality support to VIP customers; Be the main point of contact for assigned high-value clients; Build and maintain strong, long-term relations

Growe welcomes those who are excited to: Process casino and payment risk alerts in line with company standards; Identify suspicious players and potential fraud during the shift; Resolve casino and payment cases based on established procedures; Contribute to improving operational processes; Report ca

Growe welcomes those who are excited to: Partner with business stakeholders to translate business needs into clear analytical questions, metrics, and data-driven solutions; Conduct end-to-end analysis of revenue performance, customer behavior, funnels, retention, churn, and operational efficiency; I

Growe welcomes those who are excited to: Design and establish a standardized access audit framework, including methodology, cadence, evidence collection, and reporting templates; Define risk-based audit scope and sampling methodology appropriate for a large, complex, multi-system landscape; Run regu

Growe welcomes those who are excited to: Test existing functionality and new features; Write and maintain test documentation; Ensure the quality and functionality of the product through manual testing; Identify, document, and track bugs and issues; Collaborate with development and product teams to e

Growe welcomes those who are excited to: Manage and maintain relationships with VIP / high-value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upse

Growe welcomes those who are excited to: Process alerts in a timely and effective manner (triggered for sports players); Segment users according to procedures; Process internal and external team requests; Respond to requests from other departments in a special communication channel; Analyse made dec

Growe welcomes those who are excited to: Triage, validate, and prioritize security findings from SAST, SCA, and Secret scanning tools, filter out false positives, assess risks, and track issues through to remediation; Conduct manual and tool-assisted code reviews to identify security vulnerabilities

Growe welcomes those who are excited to: Deliver backend development initiatives; Write clean, readable, maintainable, and well-structured code; Coordinate cross-team interactions and dependencies within assigned initiatives; Take ownership of received initiatives under the Tech Lead’s review; Contr

Growe welcomes those who are excited to: Lead the VIP brand strategy for the LATAM region, setting the tone of voice, positioning, and overall creative direction; Build impactful and localized brand experiences, from gifting to communications, that reflect user preferences, cultural nuances, and sea

Growe welcomes those who are excited to: Analyze and tune system designs to identify and fix performance bottlenecks; Analyze tasks, decompose them into sub-tasks, and estimate the development time; Perform code & design reviews; Lead research and POCs of new features; Help with new architecture

Growe welcomes those who are excited to: Prepare and own a strategic monthly VIP CRM calendar tailored for Casino and Sports customers, leveraging analytics to drive data-informed decisions; Control VIP CRM revenue targets and bonus budget allocation, ensuring alignment with overall business objecti

Growe welcomes those who are excited to: Deliver high-quality customer support through live chat and email; Help customers with account verification, deposits, withdrawals, and platform navigation; Resolve day-to-day customer requests independently and involve relevant teams when needed; Create a po

Growe welcomes those who are excited to: Design, develop, and maintain scalable and reliable data pipelines using Airflow; Design and optimize Athena tables and queries, ensuring efficient performance and cost-effectiveness; Develop and maintain data transformations in dbt, building reusable, testab

Growe welcomes those who are excited to: Process cash flow data in payment systems: analyze transactions, perform reconciliations, and prepare operational reports; Communicate with payment systems and the Operations Department regarding reconciliation and settlement issues; Monitor the accuracy of p

Growe welcomes those who are excited to: Prepare budgets, including data verification, analysis, consolidation, and uploading data into the accounting system; Review payment requests to ensure compliance with company policies, budget limits, and approval procedures; Monitor expense budgets, analyze