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Tecnico en Mantenimiento (HND)
Descripción de puesto: El técnico de mantenimiento en Horatio es un especialista conocedor que se encarga de las reparaciones y el mantenimiento de los aspectos de electricidad y aire acondicionado, también ocasionalmente de plomería, muebles y trabajos de reparación de paredes y otros de nuestro si
Patient Advocate (SDQ)
Position Summary We are looking for Patient Advocates to join our team in Santo Domingo. Candidates should have experience in healthcare operations and be able to support patients and providers within a medical record workflow environment. Success requires knowledge of healthcare workflows, written
Mensajero (SDQ)
Descripcion de Puesto: En Horatio buscamos un mensajero con previa experiencia, para formar parte del equipo administrativo. Este mensajero sera el responsable de la mensajeria corporativa diaria, y estara garantizando la ejecucion efectiva de esta. Responsabilidades: Realizar la entrega y recolecci
Client Service Team Lead / Supervisor (BOG)
Position Summary: We are seeking a proactive and detail-oriented Team Lead to oversee daily team operations. The ideal candidate will demonstrate strong leadership, a commitment to excellent service, and hands-on expertise in project management and process improvement. Applicants should possess 3+ y
Business Development Specialist (BOG)
Position Overview: Horatio is looking for a driven, resourceful, and strategic Business Development Representative (BDR) with a strong hunter mentality to help grow our outbound sales pipeline. Reporting directly to the Senior Business Development Manager, you’ll play a key role in building our outb
Labor Relations Specialist (SDQ)
Position Summary: At Horatio, we are looking for a Labor Relations Specialist to provide direct service to Horatio's administrative departments while also contributing to the development and maintenance of comprehensive Human Resources policies and strategies. Responsibilities: Review, track, and do
WFM Lead (Capacity, Staffing & Planning) (SDQ)
Position Summary Horatio is seeking a sharp, action-oriented WFM Lead (Capacity, Staffing & Planning). In this role, you will be the primary point of contact for external client leadership and (Horatio), while directly managing a high-performing team of Real-Time Analysts (RTAs) and other Strategy A
Recruitment Specialist (BOG)
As a Recruiting Specialist, you will be a highly motivated individual who is responsible for supporting the recruitment efforts focused on the day-to-day and strategic goals of the Company. This position executes responsibilities in the following areas: recruitment and sourcing, resume review/phone
Human Resources Lead (HN)
Position Summary: The Human Resource Lead will run the daily functions of the Human Resource (HR) department administering pay, benefits, and leave, and enforcing company policies and practices. Responsibilities: Review, track, and document compliance with mandatory and non-mandatory training, conti
Asistente de Limpieza (SDQ)
Resumen del Puesto:Buscamos un/una Asistente de Limpieza con un alto sentido de responsabilidad y compromiso, con experiencia previa en limpieza de espacios, con la finalidad del cuidado de las instalaciones de Horatio. Funciones y Responsabilidades: Limpieza y Mantenimiento de Espacios Gestión de R
Automotive Tech Support
Position Summary: We are looking for an Automotive Tech Support (SDQ) who is passionate about European cars and loves solving technical challenges. In this role, you'll be more than just support—you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with c
Training Lead – Healthcare (BOG)
Position Summary The Training Lead serves as the central resource responsible for driving end-to-end training delivery, curriculum ownership, and operational learning alignment across all operational teams within a BPO environment. This role oversees client interactions, facilitates direct training
Quality Assurance Lead - Healthcare (BOG)
Position Summary Operating within a BPO environment, the Quality Lead evaluates interactions across every operational team, serving as the core anchor for performance alignment, comprehensive quality assurance, and robust audit frameworks. In this specialized healthcare capacity, the Quality Lead ma
Team Lead Supervisor (Honduras)
Position Summary: We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to join our growing team. You will play a crucial role in leading and developing a team of customer service professionals, ensuring exceptional customer experiences across multiple channels. This
Automotive Tech Support Supervisor (Honduras)
Position Summary:We're seeking a highly motivated Technical Support Team Lead Supervisor with specialized experience in the automotive parts industry to join our growing team. In this hands-on role, you will lead and mentor a team of support professionals, ensuring exceptional multichannel customer
Automotive Tech Support (HN)
Position Summary: We are looking for an Automotive Tech Support who is passionate about European cars and loves solving technical challenges. In this role, you'll be more than just support—you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confide
Dispute Analyst (SDQ)
Position Summary: Horatio is seeking an experienced Dispute Analyst to join our team. The Dispute Analyst will investigate and resolve customer disputes related to payment card transactions, primarily focusing on those processed through the Visa platform. The ideal candidate has a strong understandi
Operations Manager (SDQ)
Position Summary: We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.
Motion Graphics Designer (SDQ)
Position Summary: We are seeking a new Motion Graphics Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention t
Customer Success Manager (BOG)
Position SummaryAs a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. You’ll support client onboarding, retention, and satisfaction through proactive communication, strategic insigh